Refund Policy

New subscriptions

If you ask within 14 days of your first payment for a plan, we'll refund that payment in full, as long as you've used less than 20% of the credits it included. This applies to monthly and yearly plans.

Renewals

Forgot to cancel? If you ask within 14 days of an automatic renewal and haven't used any credits from that renewal, we'll refund it and cancel the subscription.

Top-up packs

Top-up packs (500 credits for $15) can be refunded within 14 days of purchase if none of their credits have been used.

What isn't refunded

• Payments where more credits were used than the limits above, since those credits paid for AI rendering that already happened.
• The unused part of a period after you cancel. Your plan stays active until the period ends.
• Accounts closed for breaking our Terms of Service.

If something on our side went wrong, for example renders that failed but still used credits, tell us. We'll restore the credits or refund you, whichever is fairer.

How to ask for a refund

Email support@animaflow.ai from your account email, or contact Paddle through the link in your receipt or at paddle.net. Paddle is our Merchant of Record and processes refunds to your original payment method, usually within 5 to 10 business days.

Your legal rights

This policy doesn't replace rights you have under consumer law. If you live in the EU, EEA, UK or Switzerland, you have a 14-day right to withdraw from a purchase as described in Paddle's Buyer Terms; it may end once you start using the credits, if you agreed to that at checkout.

Contact

[Legal company name], [Registered address], [Country]. Email: support@animaflow.ai